Val Mathews joined ASX in May 2019 and was appointed Chief Customer and Operating Officer (CCOO) in July 2021. As CCOO, Val has overall responsibility for managing ASX’s live operating environment. She is also responsible for driving ASX's customer and digital transformation; ASX marketing, brand and digital delivery; ASX customer experience and customer facing support areas; project delivery and PMO office. Prior to her current role, Val was ASX Chief Operating Officer (2020-2021) and Executive General Manager of Operations (2019-2020).
Before joining ASX, Val was Chief Information Officer at QBE Australia and New Zealand, and Chief Information Officer at NRMA Insurance, IAG. She also has extensive domestic and international financial services experience, leading large customer and strategic transformation programs, business optimisation, customer experience and digital solutions. Val previously worked at ASX in the late 1990s and early 2000s. During this time she held various roles including General Manager, Market Integrity and Communications (2003-04) and General Manager, Technology Solutions (2004-06).