In this engaging episode, we sit down with Jo Mikleus, a seasoned professional with a rich history in relationship management. Jo shares her insights on the art of building and maintaining relationships, both in a professional and personal context. Jo emphasises the importance of understanding customer needs and injecting innovation (and AI) as key inputs to business growth and strategy. Dive into this episode to discover the nuances of networking, the auxiliary benefits of connecting with others, and the growth available where you put customer and innovation at the centre of business strategy.