Ms Jack was appointed as Managing Director of HCF in September 2017, having held the position of Chief Executive Officer since August 2017. She was appointed as a Director of HCF Life in August 2017, a Director of the Corporate Trustee of the HCF Research Foundation in September 2017 and appointed to the Board of Manchester Unity in November 2017. Ms Jack also joined the Board of Flip Insurance Pty Ltd (a wholly owned subsidiary of HCF Life Insurance Company Pty Ltd) in April 2021.

As Chief Financial Officer at HCF from 2006, Ms Jack led the acquisition and successful integration of Manchester Unity. In 2014, she was appointed Chief Strategy Officer and was responsible for the development of HCF's 2020 Strategy, a five-year strategic roadmap and vision for the business. Focussed on driving innovation, she established HCF Catalyst, Australia's first corporate-backed health technology accelerator.

As Managing Director, Ms Jack has introduced a new business line in Overseas Visitors Health Cover, launched a new loyalty program HCF Thank You, driven increased focus on our member experience and delivered the largest program of work in HCF’s history, a systems transformation project which will enable us to transform HCF’s way of doing business.

Ms Jack has more than 30 years' experience as a corporate executive across various industries and extensive experience across business transformation including the creation of Clearview and later its integration with MBF.

Ms Jack is also a Director of Private Healthcare Australia and the Business Council of Co-operatives and Mutuals, and is a member of Chief Executive Women.